Cancellation and Refund Policy

Thank you for choosing Green Clouds for your drip irrigation needs! We are committed to providing reliable and affordable irrigation solutions to empower farmers. Please read our Cancellation and Refund Policy carefully to understand the terms related to order cancellations, product returns, and refunds.

Order Cancellation

• Orders can be canceled within 1-2 hours of placement, provided the products have not yet been dispatched for delivery.
• If the order has already been shipped, cancellation is not possible. However, you may initiate a return once the product is delivered as per the return conditions.
• To cancel an order, please contact our customer support team at saravanan.odc99@gmail.com or WhatsApp us at +91 9994106095.
• A full refund will be processed to your original payment method for successfully canceled orders.

Conditions for Returns

We accept returns under the following conditions:

• The product is unused, undamaged, and in its original packaging.
• The product must be in the same condition as when you received it, without any signs of installation or damage.
• Returns must be accompanied by the original purchase receipt or proof of payment.

Refunds

• Refunds will be processed only after inspecting the returned product to ensure it meets return conditions.
• If approved, refunds will be issued to your original payment method within 5-7 business days.
• Shipping or delivery charges are non-refundable unless the return is due to an error on our part or defective products.
• If your return request is denied, we will notify you and return the product to you at your expense.

Damaged or Defective Products

• If you receive a damaged or defective irrigation product, please contact us within 48 hours of delivery.
• Provide clear photos of the product and packaging to help us verify the issue.
• After assessment, we will offer a replacement, exchange, or full refund based on availability and your preference.

How to Request a Return or Refund

To initiate a return or request a refund, please follow these steps:

1. Contact Us: Email us at saravanan.odc99@gmail.com or WhatsApp at +91 9994106095 with your order details and reason for return.
2. Return Approval: Our team will review your request and provide a return authorization if eligible.
3. Ship the Product: Pack the product securely in its original packaging and send it to our return address. You are responsible for return shipping costs unless the item is defective or incorrect.
4. Inspection & Processing: Upon receipt, we will inspect the product and process the refund or exchange accordingly.
5. Confirmation: You will receive an email confirmation once the return has been processed and the refund initiated.

If you have any further questions, please contact our customer support team at saravanan.odc99@gmail.com or WhatsApp us at +91 9994106095.

We appreciate your trust in Green Clouds and are committed to supporting your farming success!